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Cannot Connect to SQL Database

Symptom​

AIC users other than the admin user cannot access Netwrix Access Analyzer (AIC) even with the correct password.

Cause​

The database password in Home > Configure Console > Database has expired or is incorrect.

Resolution​

  1. Ensure that the password for the Netwrix Access Analyzer database has been updated.
  2. Log in to AIC using the default admin user and password.

NOTE: If you need to reset the AIC Administrator password, see: https://docs.netwrix.com/docs/accessanalyzer/12_0

  1. Navigate to Home > Configure Console > Database, enter the new database password for your SQL account, and click Save.
  2. Verify that AIC is now functioning correctly.

NOTE: Other users, apart from the admin user, cannot access AIC if the database password is expired or incorrect. It is recommended to log in as the admin user to update the database password.