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File Not Found Reports Error: Unable to Log Error to Access Analyzer

Symptom​

When the report grid settings are configured for a non-interactive grid on the AD Group Members View table of the report, and you are attempting to download an exported report as a CSV file, the system generates the following error message:

(File not found error)

Unable to log error to Access Analyzer: Object doesn't support property or method 'LogJSMessage'.

Error image

Cause​

This error message is caused by setting the report grid configuration to Non Interactive grid.

Resolution​

To resolve this error, refer to the following steps:

  1. Click Configure to access the report settings.
    Configure button image

  2. Navigate to the Widgets node and select Configure on the layout location of the report.
    Widgets configure image

  3. After clicking Configure, select the Interactive grid option in the top-right corner under Table Properties.
    Interactive grid option image

  4. Ensure that you have the Export table data as CSV box checked.
    Export table data as CSV image

  5. Confirm that the error has been resolved using either of the following methods:

    • Right-click the Job itself and select Run Job.
      Run Job image
    • In the Reports pane, click the Kebab menu (three vertical dots) next to Configure and select Generate.
      Generate image