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Troubleshoot HTTP AIC Errors

Question​

What are the recommended steps to troubleshoot IIS-related errors in Netwrix Access Information Center?

Answer​

IMPORTANT: The steps provided are applicable only to Access Information Center v11.5 and older. Starting v11.6, the steps no longer apply as IIS is no longer used to host the AIC web site.

It is recommended to enable Failed Request Tracing for the AIC web site:

  1. Optional: If the Failed Request Tracing feature is not installed on your IIS server, you can either download it from the Microsoft Download Center, or run the following line in elevated PowerShell:

    Install-WindowsFeature -Name Web-Http-Tracing

    You can download Failed Request Tracing in Microsoft Application Request Routing 3.0 (x64): https://www.microsoft.com/en-us/download/details.aspx?id=47333

  2. Open Internet Information Services Manager. In the left pane, open %IIS_server% > Sites > AIC web site.

  3. In the right pane, click Failed Request Tracing... under the Configure section.

  4. Check the Enable checkbox, and click OK to save changes.

    NOTE: Take note of the path specified to access the logs later.

  5. In the IIS section of the Home page, open Failed Request Tracing Rules.

  6. In the right pane, select Add... under Actions.

  7. In the Specify Content to Trace window, select All content (*) and click Next.

  8. In the Define Trace Conditions window, check the Status code(s) field checkbox and specify the relevant error code. Click Next.

  9. Click Finish to configure the tracing rule.

To review trace logs, you can either refer to the path previously specified in the Failed Request Tracing settings, or click View Trace Logs in the right pane of the Failed Request Tracing Rules menu. Learn more about IIS errors and error codes in official Microsoft Documentation at:

The Microsoft articles describe IIS errors (e.g., 500.19, 501, 405.0, 403.16, etc.).