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An unknown file type or a file with a custom extension is failing text extraction

In some cases internal files may have the wrong extension, but are a known and supported content type. If that happens, use the following steps to map the custom extension to a known Content Type so text extraction can succeed.

  1. Navigate to the Config section of the Administration Interface
  2. Expand Text Processing
  3. Select Content Type Extension Mappings
  4. Create a new entry, mapping the extension (such as ".rpt") to the correct content type (such as HTML)
  5. Restart the Collector service
  6. Re-process any affected files