Skip to main content

Certificate-related and unauthorized errors occur when trying to review Netwrix Auditor reports

Symptoms​

  1. Symptom 1. You tried to run an Auditor report and got the following error:
An error occurred while enrolling for a certificate, the certificate request could not be submitted to the certificate authority. RPC server is unavailable.
  1. Symptom 2. Unauthorized error while accessing a report.
    ![User-added image]./../0-images/ka04u000001173i_0EM4u000008Liq9.png)

Causes​

Here are the possible causes for the issue:

  • For symptom 1. Microsoft lists multiple causes of this error, please use the link to the Microsoft troubleshooting article below for the full list of possible causes and resolution steps.
  • For symptom 2. Unauthorized error occurs if the account used to run Netwrix Auditor does not belong to a trusted domain.

Resolutions​

Here are possible options to resolve the issue:

  1. For the symptom 1, learn more about the error causes and possible resolution steps in Error 0x800706ba "The RPC Server is unavailable" when you enroll a certificate ⸱ Microsoft 🡥

  2. For the symptom 2, do the following:

  • Check how many domains you have.
  • Check that the account used for data collection is on the same domain as the Netwrix Auditor Server or another domain.
  • Check if those domains are trusted. If not, add the Netwrix Site to the trusted list.

![User-added image]./../0-images/ka04u000001173i_0EM4u000008LirC.png)