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Error: "Failed to load Classifier data cache"

Scenario​

The Netwrix Data Classification: Service Viewer displays the following error message for the Classifier Service:

Failed-to-load-Classifier-data-cache

User-added image

Solution​

  1. Open http://hostname/conceptQS/Taxonomies/GlobalSettings.
  2. Confirm the status of each taxonomy. This error will be caused by a failed connection to a SharePoint termset.
  3. Find the faulting termset and update the credentials and/or confirm account permissions for that termset.
  4. Restart the classifier service. After restarting, the service should immediately begin processing documents pending classifications.