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Update Support Email Address for Contact Link

Applies To​

Netwrix Directory Manager 11

Overview​

The Netwrix Directory Manager application portal includes a Contact link at the bottom of each page. This link opens your default email application with a pre-filled support email address, allowing users to contact the admin or helpdesk for inquiries, support requests, or feedback. You may need to change this email address so users can contact your local IT team for portal-related issues.

Contact link at the bottom of Directory Manager portal page

Instructions​

  1. In the Directory Manager Admin Center, select Application > your required portal > Settings.
    Portal settings in Directory Manager Admin Center
  2. Click the Directory Manager Support tab.
  3. In the Support group/administrator's email address box, enter the email address for the group, user, or contact who will respond to requests or inquiries from portal users.
    Support group/administrator's email address field in Directory Manager
  4. Click Save.
  5. Click the Contact link in the portal to verify that your specified email address appears in the 'To' box of your default email application.