Gather Debug Logs for v10

Applies To

Netwrix Directory Manager 10

Overview

This article provides guidance for enabling Debug mode in Netwrix Directory Manager applications and collecting log files for troubleshooting purposes. The article outlines how to adjust logging levels and gather logs from various components.

Instructions

Enable Debug Mode for Identity Store

1. Open the Netwrix Directory Manager Console and navigate to the Identity Stores node.
2. Open the properties of the Identity Store where the issue is occurring.
3. In the Properties window, navigate to the Configurations tab then click on Log Settings.
4. Change File Logging from Error to Debug.
5. Click Apply, then OK to save the changes.
6. After enabling Debug mode, reproduce the issue, then continue with the steps below to dump the logs.

Dump Log Files to a Specific Location

1. Right-click Netwrix Directory Manager [connected domain name] in the left pane and select Diagnostics > Logs Dump.
2. The Logs Dump dialog box appears.
3. Select the Directory Manager version from the drop-down list.
4. If you select an uninstalled version, an error will be displayed.
5. In the Dump logs of area, select the desired modules or event types:
   • Event Viewer: Expands the Event Logs list. Select the required logs maintained by Windows Event Viewer.
   • IIS: Expands the Websites list. Select the websites to include in the dump.
6. Click Dump.
7. In the Choose dump file name dialog box, specify a name, select the save location, and click Save.
8. The logs are saved as a ZIP file in the chosen location.

Manually Collect Logs by Service

You can manually collect logs from the following locations. X refers to the installation drive of Netwrix Directory Manager.

• Data Service
  X:\Program Files\Imanami\GroupID 10.0\GroupIDDataService\Log
  File: GroupID10-DataService

• Security Service
  X:\Program Files\Imanami\GroupID 10.0\GroupIDSecurityService\Log
  File: GroupID10-STS

• Replication Logs
  C:\Users\[ServiceAccount]\AppData\Local\Temp
  File: GroupID 10 Replication.log

• Self-Service Portal Logs

  1. In the Netwrix Directory Manager Console, go to Self-service > Portals > [Portal name] > Server.
  2. In Server Settings, go to the Support tab and change File Logging from Error to Debug.
  3. Click the floppy disk icon in the top-right corner to save.
  4. Edit web.config in X:\Program Files\Imanami\GroupID 10.0\SelfService\Inetpub\[Portal Name]\Web and ensure:
     • <threshold value="DEBUG" />
     • <level value="Debug" />
  5. Save the web.config file.

  Log location: X:\Program Files\Imanami\GroupID 10.0\SelfService\Inetpub\[Portal Name]\log
  File: GroupID10-SSP

• Password Center User Portal Logs
  Follow the same steps as the Self-Service Portal to enable Debug mode.

  X:\Program Files\Imanami\GroupID 10.0\PasswordCenter\Inetpub\[Portal Name]\log
  File: GroupID10-PasswordCenter

• Directory Manager Management Console Logs
  C:\Users\[LoggedInUser]\AppData\Local\Temp
  File: GroupID10

• Email Service Logs
  C:\Windows\Temp\~GroupID10-EmailService

• Management Shell Logs
  C:\Windows\Temp\~GroupID10-Management.Log

• Upgrade Summary Logs
  C:\Windows\Temp\~GroupID10_Upgrade.Log

• Password Center Helpdesk Portal Logs
  X:\Program Files\Imanami\GroupID 10.0\PasswordCenter\Helpdesk\Inetpub\[Portal Name]\log
  File: GroupID10-HelpDesk

• Task Scheduler Logs
  C:\Users\[ScheduleAccount]\AppData\Local\Temp
  File: GroupID10-TaskScheduler

• Reporting Logs
  C:\Windows\Temp\~GroupID10-Reporting.Log

• Synchronize Logs
  C:\Windows\Temp\~GroupID10-Synchronize.Log
  Job file logs:
  C:\ProgramData\Imanami\GroupID 10.0\Synchronize\Jobs\[Job Name]\JobRun_xxx_xxxx_xxx.dtmlog

• Configuration Tool Logs
  C:\Users\[User]\AppData\Local\Temp
  File: GroupIDConfigurationTool10

• Elasticsearch Logs
  C:\Program Files\Imanami\GroupID 10.0\ElasticSearch\elasticsearch-6.2.4\logs

Once logs have been collected, compress and send the full logs folder as a ZIP file.