Gather Debug Logs for v11

Applies To

Netwrix Directory Manager 11

Overview

By default, Netwrix Directory Manager application logs are set to Error mode for logging. To capture detailed logs, you must manually set each application to Debug mode before collecting the logs.

Netwrix Directory Manager logging levels are configured per application, so you must enable Debug mode for each relevant component individually.

This article covers the steps to:

• Dump log files to a specific location from the Admin Center portal
• Enable Debug mode for individual applications including:
  • Admin Center
  • Data Service
  • Security Service
  • Application Portal
  • Email Service
  • Scheduler Service
  • Configuration Tool
  • Elasticsearch

Instructions

Follow the steps in the sections below to enable Debug logging for individual applications and collect the relevant logs.

Enable Debug for Admin Center Logs

1. Log in to the Admin Center for the Identity Store where the issue is occurring.
2. Navigate to Applications then click on the Admin Center application.
3. Open the Admin Center application settings by clicking the three-dot icon on the application.
4. In the application settings, click Deployment.
5. In the Deployment settings, click on Logging.
6. Under File Logging, change Log Events to Debug and save.

Alternatively, you can manually capture this log from the following location:

X:\Program Files\Imanami\GroupID 11.0\AdminCenter\Inetpub\AdminCenter\Web\Logs

NOTE: X refers to the installation directory of Netwrix Directory Manager. Locate the file named GroupID11-AdminCenter.

Enable Debug for Data Service Logs

1. Log in to the Admin Center for the Identity Store where the issue is occurring.
2. Navigate to Applications then click on the Data Service application.
3. Open the Data Service application settings by clicking the three-dot icon on the application.
4. In the application settings, click Deployment.
5. In the Deployment settings, click on Logging.
6. Under File Logging, change Log Events to Debug and save.

Alternatively, you can manually capture this log from the following location:

X:\Program Files\Imanami\GroupID 11.0\GroupIDDataService\Inetpub\GroupIDDataService\Web\Logs

NOTE: X refers to the installation directory of Netwrix Directory Manager. Locate the file named GroupID11-GroupID Data Service.

Enable Debug for Security Service Logs

1. Log in to the Admin Center for the Identity Store where the issue is occurring.
2. Navigate to Applications then click on the Security Service application.
3. Open the Security Service application settings by clicking the three-dot icon on the application.
4. In the application settings, click Deployment.
5. In the Deployment settings, click on Logging.
6. Under File Logging, change Log Events to Debug and save.

Alternatively, you can manually capture this log from the following location:

X:\Program Files\Imanami\GroupID 11.0\GroupIDSecurityService\Inetpub\GroupIDSecurityService\Web\Logs

NOTE: X refers to the installation directory of Netwrix Directory Manager. Locate the file named GroupID11-SecurityService.

Enable Debug for Application Portal Logs

1. Log in to the Admin Center for the Identity Store where the issue is occurring.
2. Navigate to Applications then click on the Application Portal application.
3. Open the Application Portal application settings by clicking the three-dot icon on the application.
4. In the application settings, click Deployment.
5. In the Deployment settings, click on Logging.
6. Under File Logging, change Log Events to Debug and save.

Alternatively, you can manually capture this log from the following location:

X:\Program Files\Imanami\GroupID 11.0\GroupIDPortal\Inetpub\[Application portal for which the logging level is changed]\Web\Logs

NOTE: X refers to the installation directory of Netwrix Directory Manager. Locate the file named GroupID11-GroupID Portal.

Enable Debug for Email Service Logs

1. Log in to the Admin Center for the Identity Store where the issue is occurring.
2. Navigate to Applications then click on the Email Service application.
3. Open the Email Service application settings by clicking the three-dot icon on the application.
4. In the application settings, click Deployment.
5. In the Deployment settings, click on Logging.
6. Under File Logging, change Log Events to Debug and save.

Alternatively, you can manually capture this log from the following location:

X:\Program Files\Imanami\GroupID 11.0\EmailService\Inetpub\GroupIDEmailService\Web\Logs

NOTE: X refers to the installation directory of Netwrix Directory Manager. Locate the file named GroupID11-Email Service.

Enable Debug for Scheduler Service Logs

1. Log in to the Admin Center for the Identity Store where the issue is occurring.
2. Navigate to Applications then click on the Scheduler Service application.
3. Open the Scheduler Service application settings by clicking the three-dot icon on the application.
4. In the application settings, click Deployment.
5. In the Deployment settings, click on Logging.
6. Under File Logging, change Log Events to Debug and save.

Alternatively, you can manually capture this log from the following location:

X:\Program Files\Imanami\GroupID 11.0\GroupIDSchedulerService\Inetpub\GroupIDSchedulerService\Web\Logs

NOTE: X refers to the installation directory of Netwrix Directory Manager. Locate the file named GroupID11-Scheduler Service.

Replication Logs

The Replication Service runs in Debug mode by default, so no changes are required. You can capture the logs directly from the following location:

X:\Program Files\Imanami\GroupID 11.0\ReplicationService\Inetpub\GroupIDReplicationService\Web\Logs

NOTE: X refers to the installation directory of Netwrix Directory Manager. Locate the file named GroupID11-Replication Service.

Configuration Tool logs

You can manually capture the Configuration Tool logs from the following location:

X:\ProgramData\Imanami\GroupID 11.0\Configuration Tool

NOTE: X refers to the installation directory of Netwrix Directory Manager. Locate the file named GroupIDConfigurationTool11.

Elasticsearch Logs

You can manually capture the Elasticsearch logs from the following location:

X:\Program Files\Imanami\GroupID 11.0\elasticsearch\elasticsearch-8.0.0\logs

NOTE: X refers to the installation directory of Netwrix Directory Manager. Compress the entire Logs folder.

Dump Log Files To a Specific Location

You can use the Logs Dump feature to collect and dump your required logs to a specific location.

1. Log on to the Netwrix Directory Manager Admin Center portal.
2. Once you have set the chosen applications to Debug mode, you must replicate the issue for the logs to capture.
3. Once the issue has been reproduced, click the settings Gear icon on the Dashboard of the Admin Center portal.
4. In Netwrix Directory Manager settings, click Logs.
5. In the Dump logs of area, select the check boxes for the Netwrix Directory Manager modules or event sources you want to include.
   • If you select Event Viewer, the Event Logs list becomes available. Expand the list and select the logs you want to capture. These correspond to logs maintained by Windows Event Viewer.
   • If you select IIS, the Websites list becomes available. Expand it and select the websites for which you want to collect logs.
6. Click Download. Netwrix Directory Manager will generate a zip file with the selected application log files and download it to your web browser Downloads folder.