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Error: Computers Displayed as "Unlicensed" Under List of Computers

Symptom​

Computers are displayed as "Unlicensed" under the List of Computers.

Cause​

This issue may be due to insufficient licenses, incorrect client-server configurations, or issues with client deployment.

Resolutions​

  1. Verify Licenses

    • Navigate to the Netwrix Endpoint Protector Server (EPP) > System Configuration > System Licensing and check if there are sufficient licenses available.

  2. Update Policies

    • On the affected computer, click Update Policies Now and observe if the Netwrix Endpoint Protector Client (EPP Client) icon blinks a few times.

  3. Check Client Connection

    • Ensure the Netwrix Endpoint Protector Client is correctly configured to connect with the Netwrix Endpoint Protector Server:
      • Navigate to the Settings tab and press CTRL + ALT + I.
      • Verify that the Server IP and Port are correct.

  4. Possible Solutions

    • Restart the computer if the EPP Client was recently deployed.
    • If restarting does not resolve the issue, reinstall the Netwrix Endpoint Protector Client on that machine.
    • If the issue persists, proceed to Netwrix Endpoint Protector Server (EPP) > System Configuration > System Licensing > View Licenses and use Release Licenses for the affected machines or all machines. This will prompt the EPP Server to reconnect with clients, reassign licenses, and generate a new set of certificates for them.