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Computers Displayed as "Unlicensed" Under List of Computers

Symptom​

The List of Computers shows computers as "Unlicensed".

Cause​

This issue may be due to insufficient licenses, incorrect client-server configurations, or issues with client deployment.

Resolution​

  1. Verify Licenses

    • Navigate to the Netwrix Endpoint Protector Server (EPP) > System Configuration > System Licensing and check if there are sufficient licenses available.

  2. Update Policies

    • On the affected computer, click Update Policies Now and observe if the Netwrix Endpoint Protector Client (EPP Client) icon blinks a few times.

  3. Check Client Connection

    • Ensure the EPP Client is correctly configured to connect with the EPP Server:
      • Navigate to the Settings tab and press CTRL + ALT + I.
      • Verify that the server address and port are correct. Netwrix recommends a fully qualified domain name (FQDN) over an IP address.

  4. Possible Solutions

    • Restart the computer if the EPP Client was recently deployed.
    • If restarting does not resolve the issue, reinstall the EPP Client on that machine.
    • If the issue persists, proceed to Netwrix Endpoint Protector Server (EPP) > System Configuration > System Licensing > View Licenses and use Release Licenses for the affected machines or all machines. This will prompt the EPP Server to reconnect with clients, reassign licenses, and generate a new set of certificates for them.