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How to Collect Extended Deep Packet Inspection Logs for Windows

Question​

How can you collect extended Deep Packet Inspection (DPI) logs for Windows?

Answer​

Follow the steps below to collect extended Deep Packet Inspection logs for Windows:

  1. Download the DPI log collection tool:
    https://download.endpointprotector.com/Support_files/epp_collect_dpi_tool.zip

  2. Copy the epp_collect_dpi_info.bat script file to the computer where you are experiencing DPI issues and run it as Administrator.

  3. Wait until the script finishes executing.

  4. When the script completes, a Windows Explorer window will open showing the collected files.

  5. Archive the logs as a .zip file and attach them to your support ticket or thread regarding the issue.