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Printing Jobs Not Being Blocked or Reported

Overview​

This article explains how to ensure that printing jobs are properly blocked or reported by the Endpoint Protector (EPP) agent. The Advanced Printer and MTP Scanning option must be enabled in Device Control settings for this functionality to work.

Instructions​

  1. In the Endpoint Protector Management Console, go to Device Control > Global Settings.
  2. Enable the Advanced Printer and MTP Scanning option.
  3. On the EPP client, click the Update Policies Now icon to apply the new settings.
  4. Reboot the machine to complete the update process.

If the problem persists after following these steps, raise a ticket with Netwrix Technical Support for further assistance.