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Upgrade to Client Version 5.9.4.3

Overview​

This article provides instructions for upgrading to Netwrix Endpoint Protector (EPP) client version 5.9.4.3. Follow these procedures to ensure a smooth transition with minimal disruptions.

IMPORTANT: Before starting, capture a snapshot of the Endpoint Protector server.

Instructions​

Upgrade the Endpoint Protector Server to 5.9.4.2​

  1. Download the EPP 5.9.4.2 package: Download Link
  2. In the EPP console, navigate to Dashboard > Live Update > Offline Patch Uploader.
  3. Select Choose File and upload the EPP 5.9.4.2 package.
  4. Click Back and allow the upgrade to complete.
  5. Verify the server displays version 5.9.4.2 in the bottom right corner of the console. Refresh the browser if necessary.

Download the EPP 5.9.4.3 Client Package​

NOTE: For installation instructions for the New Outlook Integration, refer to the release notes or the readme documentation within the download package to configure manifest_template.xml.

Upgrade the Endpoint Protector Client​

  • Deploy EPP 5.9.4.3 to endpoints manually, via the EPP 5.9.4.2 console, or through your preferred deployment tools.
  • Using the EPP 5.9.4.2 console:
    1. Navigate to Dashboard > Live Update > Offline Patch Uploader.
    2. Choose the file for Windows, macOS, or the combined package download.
    3. Complete the installation process and ensure it is successful.

Verify Installation Success​

  1. Navigate to System Configuration > Client Software in the console.
  2. Windows should display version 6.2.5.1 and macOS 3.0.5.1.
  3. The EPP appliance should show version 5.9.4.2 at the bottom right.

Configure Client Software Upgrade​

  1. Go to System Configuration > Client Software Upgrade.
  2. Choose the operating system for agent deployment and select Next.
  3. Select the relevant group or computer for EPP 5.9.4.3 agent deployment and proceed.
  4. Confirm upgrade details, initiate the upgrade job, and allow time for completion.

Verify Agent Connectivity​

  • From the client computer:

    1. Open the EPP agent via the system tray icon.
    2. Navigate to Settings and press Ctrl + Alt + i (Windows) or Command + Option + i (macOS).

    EPP agent settings and version check

  • From the EPP server 5.9.4.2 console:

    1. Navigate to Device Control > Computers > List of Computers.
    2. Use filters to locate the computer by name or username and select Apply.
    3. Ensure the computer displays the correct client version and status.

Troubleshooting​

  • If agents fail to connect, uninstall and reinstall the EPP client software on affected endpoints.
  • For discrepancies in computer listings:
    • In Device Control > Global Settings, increase Maximum no. of records returned and No. of records per page.
  • Verify that all endpoints report accurately and that device control policies are operating correctly.

NOTE: If you encounter client connectivity issues, a clean uninstall and reinstall of the EPP client has resolved such problems previously. Always confirm that you possess the correct upgrade files and follow official upgrade documentation.