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Missing Devices in the Client List

Overview​

This article outlines the steps to diagnose and resolve issues where devices do not appear in the client list for Netwrix Endpoint Protector.

Instructions​

  1. Open Certificate Manager in Windows 10 by running certmgr.msc from the command prompt.
  2. Under Trusted Root Certification Authorities > Certificates, check if GlobalSign certificates are present and take a screenshot.
  3. If there is more than one GlobalSign certificate, right-click each one then Properties, and take a screenshot of the properties window.
  4. Right-click the installer on the affected machine, select Properties then go to the Digital Signatures tab (if available), and take a screenshot.
  5. Send all the above screenshots to Netwrix Technical Support (https://www.netwrix.com/support.html) and specify the client version running on the affected machines.