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Error: Secure Connection Failed (Invalid Certificate) Error in Mozilla Firefox

Question​

Why do I get a "Secure Connection Failed (Invalid Certificate)" error in Mozilla Firefox when accessing Endpoint Protector?

Answer​

In an earlier Endpoint Protector version, additional security measures have been implemented. These changes may cause certificate-related issues with the security features in the Mozilla Firefox browser, resulting in a "Secure Connection Failed (Invalid Certificate)" error. Endpoint Protector remains accessible and fully functional in other browsers, such as Chrome or Safari.

To resolve this issue and continue using Mozilla Firefox to access the Endpoint Protector appliance, follow the steps below:

  1. Open the Mozilla Firefox browser.
  2. Navigate to Options > Advanced > Certificates > View Certificates.
  3. Delete all entries related to the Endpoint Protector Server IP address located in the Servers, Authorities, and Others tabs.
  4. Close and reopen Mozilla Firefox.