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Greyed Out Computer in the Client Software Upgrade

Symptom​

The affected computer is displayed as greyed out and cannot be selected in the Netwrix Endpoint Protector client software upgrade or update interface.

Example

Cause​

This happens when the computer is already assigned to another active upgrade job in the system.

Resolution​

  1. Review the list of existing upgrade jobs in the client software upgrade interface and identify any jobs that include the affected computer.
  2. Remove or complete any active or pending upgrade jobs that contain the computer.
  3. Create a new upgrade job and verify that the computer is now available for selection.