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How to Manually Activate Debugging Logs on Windows

Overview​

If you are experiencing issues with the Endpoint Protector Client and cannot use the UI Debug option or the SupportTool, you can manually activate debugging logs on Windows. Follow the instructions below to enable logging for troubleshooting purposes.

Instructions​

  1. Open the Command Prompt as an administrator.
  2. Navigate to the root of your C: drive.
  3. Create the following log files in the root of the C: drive:
    • eppclient.log
    • eppsslsplit.log
  4. Restart the Endpoint Protector process as an admin using Services.msc.
  5. After completing these steps, reproduce the issue while debugging logs are active. Log information will be captured in the created files.
  6. Share the log files with Netwrix Technical Support for further investigation.