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Enrollment failed: cannot save secret

When enrolling a user, the following error occurs:

Enrollment failed: cannot save secret

Cause​

Netwrix Password Secure is trying to create a secrets.bin file in the Netwrix Password Secure installation directory. The account used for the Netwrix Password Secure service does not have proper write access to the Netwrix Password Secure installation directory.

Resolution​

  1. Provide the Netwrix Password Secure service account rights with Modify and/or Write to the Netwrix Password Secure installation directory.
  2. Verify that the account is a domain admin and a local administrator on the Netwrix server where Netwrix Password Secure is installed.
  3. Verify the Administrators group on the Netwrix server has Modify/Write access to the Netwrix Password Secure installation directory.