How to create second Help-Desk portal

Is there a way to create separate Help-desk portal? Can we have certain users have certain permissions on the second Help-desk portal?

To create another portal and assign permissions, do the following:

1. Navigate to the Netwrix Password Manager installation directory, the default path: C:Program Files (x86)Netwrix Password Manager.
2. In the installation directory, create a copy of the Web folder and name it as Helpdesk2.

3. Select the Web folder, right-click it and select Properties.
4. In the Properties dialog, navigate to the Security tab and change Windows security permissions:
   • disable all inherited permissions
   • leave full control for SYSTEM, CREATOR OWNER, Administrators
   • create a group of users who should have access to the fully functional Help-desk portal, and grant this group full control.

5. Start the Internet Informational Services (IIS) Manager.
6. In the left pane, navigate to %ComputerName% - Sites - Default Web Site - PM, right-click the PM node and select Add Virtual Directory.
7. In the Add Virtual Directory dialog, specify Alias (for example, helpdesk2), and Physical path to the new directory created earlier: C:Program Files (x86)Netwrix Password ManagerHelpdesk2.

8. Make sure that only Windows authentication is enabled for this new virtual directory.
9. Open the Administrative portal, go to Roles and add the security group created in step 4 to the Help Desk Operators role.

Now you have two Help-desk portals:

1. http://prmserver/pm/helpdesk2 - can be accessed by all users, granted the Help Desk Operators role.
2. http://prmserver/pm/helpdesk - can be accessed only by Administrators and the special security group you have created.

If you want to add or remove some functionality from the second Help-desk portal, please contact Netwrix Technical Support.