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How to Capture Client Logs Manually on a Linux Machine

Overview​

This article provides step-by-step instructions on how to enable and capture client logs on a Linux machine.

Instructions​

Capture Regular Client Logs​

  1. Open a terminal on the client machine and run the following commands:

    cd /var/log/epp-client/
    sudo touch /var/log/epp-client/epp_client_daemon.log
    sudo touch /var/log/epp-client/eppsslsplit.log
    sudo service epp-client-daemon restart

  2. Replicate the issue.

  3. Copy the log files to your desktop by executing the following commands:

    cp /var/log/epp-client/epp_client_daemon.log /home/user/Desktop/
    cp /var/log/epp-client/eppsslsplit.log /home/user/Desktop/

  4. Submit the log files to the support team.

NOTE: Restarting the system clears existing log entries. To retain log entries after a system restart, capture logs in append mode.

Capture Client Logs in Append Mode​

  1. Open a terminal on the client machine and run the following commands:

    cd /var/log/epp-client/
    sudo touch /var/log/epp-client/epp_client_daemon_append.log
    sudo touch /var/log/epp-client/eppsslsplit.log
    sudo service epp-client-daemon restart

  2. Replicate the issue or wait for the issue to occur.

  3. Copy the log files to your desktop by executing the commands:

    cp /var/log/epp-client/epp_client_daemon_append.log /home/user/Desktop/
    cp /var/log/epp-client/eppsslsplit.log /home/user/Desktop/

  4. Submit the log files to the support team.