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Common issues of installation in DMZ

Installation of Password Manager Web-sites in DMZ can cause several issues. NOTE. To troubleshoot a DMZ installation all 3 portals must be tested as there are several scenarios.

Issue 1: Portals never load — just stay blank in loading state​

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Explanation: Refer to the KB1315​

Issue 2: Self Service portal does not load at all, Admin and Helpdesk portals return a Server.CreateObject Failed error​

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Explanation: Refer to the KB1314.​

Issue 3: Self Service portal does not load at all, Admin and Helpdesk portals return a Server.CreateObject Access error​

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Explanation: Refer to the KB1308.​

Issue 4: Self-Service portal works fine, while Admin and Helpdesk return the Server.CreateObject Access error​

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Explanation: Specific for non-domain front-end server. Refer to the KB1310.​

Issue 5: Admin and Helpdesk portals work, but Self-service returns an error or does not load at all​

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Explanation: Refer to the KB1303.​

Issue 6: Self-Service portal works fine but you get a 401 - Unauthorized error on Admin and Helpdesk portals​

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Explanation: You need to use accounts that the front-end is aware of and which have appropriate rights on the front-end server. Refer to the KB1368 in case of a non-domain front-end.