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Directory Name Is Invalid Error

Symptom​

Netwrix Data Classification prompts the following error:

Component: conceptCollector
Level: Error
FileSystemConfigManager.Refresh()
Error refreshing source %share_path%: The directory name %share_path% is invalid.

Cause​

A file share is unavailable.

  • The affected share does not exist or was removed. The source is still added in Netwrix Data Classification.
  • The Netwrix Data Classification service account does not have permissions to access the source.

Resolutions​

  • Review the path and verify the share is still available. If the affected share is not available, delete the source to stop the error.
  • Review the path and verify the Netwrix Data Classification service account has Full Control permissions to access the shared folder.