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DMZ installation: Portals never load

I installed Password Manager portals on a server in a DMZ and configured as per Administrator's guide, but I cannot get to any portal.
All 3 of them keep loading and do not show anything.

User-added

Such behavior occurs when the frontend server cannot communicate to the backend because of the firewall or antivirus software blocking connection.

Troubleshooting steps​

  1. Make sure that the frontend can ping the backend and vice versa.
  2. Make sure that all required firewall rules are in place. Refer to the KB2145: https://kb.netwrix.com/2145
  3. If the above does not help, try temporarily disabling all firewalls and antivirus software to confirm whether they are blocking the connection.