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Password Reset Link Is Missing

Symptoms​

The reset link is missing in the Netwrix Password Reset client computer.

Cause​

Netwrix Password Reset integration has not been configured for third-party credential providers (e.g., DUO Security).

Resolution​

Configure your third-party credential provider to work with Netwrix Password Reset. Learn more about setting up Cisco DUO to work with Password Reset in the Duo Knowledge Base article: https://help.duo.com/s/article/4041?language=en_US (Can I enable other credential providers after installing Duo Authentication for Windows Logon? ⸱ Cisco DUO).

NOTE: Refer to the Password Reset Client GUID provided below:

{407DAD37-1BA1-49BB-8401-45B22F5EF77C}

IMPORTANT: In case adding Netwrix Password Reset to the ProvidersWhitelist did not work, refer to the following steps:

  1. In the Password Reset client, locate the following registry key in Registry Editor:

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\ANIXIS\Password Reset Client

  2. Add the following subkeys:

    "PreferredProvider"="{%third_party_GUID%}"
    "PreferredProviderUsernameField"=dword:00000001
    "PreferredProviderFriendlyNameField"=dword:00000000
    "PreferredProviderConfirmPasswordField"=dword:00000004
    "PreferredProviderResetPasswordLinkField"=dword:00000006
    "PreferredProviderLogOnToField"=dword:00000008

    Replace the GUID placeholder %third_party_GUID% with the third-party solution GUID.

  3. Save the changes.