101 docs tagged with "troubleshooting-and-errors"

This article addresses the error message "Data at the root level is invalid" encountered in Netwrix Access Analyzer version 11.6, detailing its causes and resolutions.

Access violations can occur when running Data Collectors that use associated .exe files. This article lists affected collectors and provides a workaround to run those executables with elevated privileges.

When the 2-FSAA Bulk Import job returns "SQL logic error unknown database strucmap.", the database structure map is likely corrupted. This article describes causes and provides two resolutions: resetting the hosts and repairing the SQL database.

When you open the Licensing page in the Password manager Administration console, you may see a server error caused by the service lacking permissions to read the license information from the registry. This article explains the cause and how to resolve it by granting the required permissions.

Users other than the `admin` account cannot access Netwrix Access Analyzer (AIC) when the SQL database password is expired or incorrect; this article explains how to update the database password in the Configure Console.

When validating a SharePoint Online source, you might encounter an error indicating the certificate key size is too small. This article explains the cause and resolution for the error.

Troubleshoot why a document is not classified as expected in Netwrix Data Classification. Steps to check workflow logs, reindexing, OCR extraction, and taxonomy debugging.

Explains how to resolve a runtime error that occurs when the Password Manager client crashes at startup by checking deployment permissions and required registry keys.

Common applet errors encountered when running Exchange Metrics, SMARTLog, and FSAA queries in Access Analyzer, with causes and recommended resolutions. Includes guidance for WMI memory settings, firewall and port conflicts, and process termination.

Lists common issues and solutions when installing Password Manager web-sites in a DMZ, including portal load errors, Server.CreateObject errors, and authentication failures. Includes references to related KB articles for each scenario.

Explains how to resolve the "Could not drop object ... because it is referenced by a foreign key constraint" error when running the SP_DropTables job by identifying and removing the blocking foreign key constraints.

Describes how to suppress Password Manager client error messages when the client cannot reach the server at startup by setting a registry value or deploying a Group Policy template.

This article explains why the Destination Details tab may be missing in the Reports and Analysis section of the Endpoint Protector Console and how to resolve the issue.

Netwrix Data Classification reports "The directory name is invalid" when a configured file share is unavailable or inaccessible. This article explains the symptom, likely causes, and recommended resolutions.

Troubleshoot Password Manager portals in a DMZ that keep loading by verifying frontend/backend connectivity, firewall rules, and antivirus settings.

The Self-Service portal can return an error or fail to load when anonymous authentication uses an IIS account that lacks COM permissions on the back-end server. This article shows which COM settings to verify to resolve the issue.

Explains why Netwrix Data Classification crawls documents but extracts no text and provides steps to diagnose extraction failures, enable backup extraction methods, and identify common causes.

This article addresses the issue of missing CSV attachments in email reports for Netwrix Access Analyzer v11.6.0.45 and older builds, providing a resolution through an upgrade.

This article provides troubleshooting steps for resolving the "Error C:38 - Unable to Connect to SharePoint Online" issue encountered during SharePoint Job Group execution.

Describes how to resolve the "Error getting scan database from execution host: One or more errors occurred" message when a file system scan using a proxy fails due to insufficient disk space by migrating the File System Proxy service to another drive.

When Netwrix Data Classification (NDC) shows "Invalid Config Detected" and the Collector Service reports "Error updating SQL schema", follow these steps to verify the service account, SQL permissions, and database connectivity to resolve the issue.

When saving a scheduled task, Netwrix Access Analyzer may report a logon session error caused by a Local Security Policy that prevents storing passwords and credentials. This article explains the symptom, cause, and resolution.

This article addresses the issue of seeing !REMOVED- in the Access Information Center (AIC) and/or SA_FSAA_Hosts table after dropping data for a File Server, along with its causes and resolutions.

This article addresses the warning message related to collecting 'Exchange_Mailbox' information on the server and provides steps to resolve the issue.

Describes how to resolve the "Failed-to-load-Classifier-data-cache" error in Netwrix Data Classification caused by a failed connection to a SharePoint termset.

This article provides troubleshooting steps for resolving the "503 Service Unavailable" error encountered when loading the NDC Dashboard.

This article addresses the error "Cannot connect to identity store" when using Group Managed Service Accounts (gMSA) in Directory Manager, detailing the symptoms, causes, and resolutions.

Explains how to resolve the "Cannot create a file when that file already exists" (Error 183) when creating an SSL binding for Netwrix Access Analyzer Access Reports or Access Info Center by unbinding the prior certificate and binding a new one.

This article addresses the error encountered when initializing a scan with a proxy host in Netwrix Access Analyzer, detailing symptoms, causes, and resolutions.

Netwrix Data Classification notifies you when the certificate used to authenticate a Microsoft 365-based source is about to expire. Follow the steps to update the certificate and avoid interruption in monitoring.

When opening the Netwrix Access Analyzer console, you may see "System Error. Code: 5. Access is denied." This article explains the cause and provides steps to resolve the issue by granting the required permissions to the %SAInstallDir% folder.

File System Scan can fail with a "connection attempt failed" error when the audited host is unreachable due to blocked ports. This article explains the cause and shows how to test and resolve connectivity on ports 8767 and 8766.

When adding box.com as a source in Netwrix Data Classification, you may receive the "END ENCRYPTED PRIVATE KEY not found" error due to incorrect private key formatting in the JSON file. This article explains the cause and shows how to fix the key by replacing `\n` sequences with actual line breaks.

This article addresses the issue of Entra ID replication running from scratch due to domain case sensitivity, detailing symptoms, causes, and resolutions.

When using SSO for the Published Reports web console (port 8082), you may receive an HTTP 400 Bad Request (Request Header too long). This article explains the cause and how to adjust the IIS HTTP registry limits (`MaxFieldLength`, `MaxRequestBytes`) to resolve the issue.

Explains why a Netwrix Access Analyzer job fails with "Job connection profile is not available" and how to resolve it by selecting the default connection profile in job and job group settings.

Describes an error encountered when an Active Directory Inventory scan detects an access control list (ACL) that exceeds the allowed maximum size, and provides steps to prevent the scan from terminating.

This article addresses the error message "Object doesn't support property or method" encountered in the Netwrix Access Analyzer and provides steps to resolve it.

Describes how to resolve "Refused to connect" errors when accessing Web Reports by unbinding a conflicting reserved URL on the Netwrix Access Analyzer host.

You receive "Request for downloading published reports failed: Internal Server Error" when opening the Reporting web page or encounter a corrupted published report file in Netwrix Access Analyzer. This article explains the cause and provides step-by-step instructions to rebuild the Reports folder and republish reports.

Describes how to fix the "Secure Connection Failed (Invalid Certificate)" error in Mozilla Firefox when accessing Endpoint Protector by removing certificate entries related to the appliance. Explains certificate-related changes and provides steps to resolve the issue.

Explains how to resolve the "Sequence contains more than one matching element." error in Netwrix Access Analyzer by removing duplicate entries from the report.xml file.

This article explains how to resolve an issue where the Endpoint Protector Server user interface (UI) is only accessible using the Safari web browser when the server is hosted on a virtual machine (VM).

When selecting Schedules or any Job you may see an "Error: Failed to initialize task" pop-up because a Windows Task Scheduler job references the Netwrix Auditor executable `StealthAUDIT.exe` but lacks required fields. Delete the failed task from Task Scheduler to resolve the error.

This article describes the "FAILED: the default schema name is incorrect" error that appears when you open or close Netwrix Access Analyzer and provides possible causes and resolutions to restore database access.

When Netwrix Data Classification displays "Unable to decrypt encryption key" in the browser or Service Viewer, follow these checks to ensure the same service account runs services across DQS servers or to correct DPAPI configuration by upgrading to a fixed version.

Describes how to resolve "Unable to find domain for member" errors in the Access Information Center (AIC) debug log when temporary access to shares fails to expire.

Explains why users are prompted for credentials in a Single Sign-On environment after upgrading to v11.6 and how to resolve it by registering Service Principal Names (SPNs) for the web server service account.

If the Export button for a completed DSAR search is greyed out, specify an output location in the DSAR settings to enable export. This article shows where to configure the output location in Netwrix Data Classification.

Explains the "Failed to create FSAdapter (80070002)" error in Netwrix Access Analyzer caused by an incompatibility with the Sensitive Data Discovery Add-On and how to resolve it by updating both components.

Explains how to grant the "Log on as a service" right to the service account when installation reports the error during product installation.

When exporting the AD Group Members View report as CSV, you may encounter a '(File not found error)' with 'Unable to log error to Access Analyzer: Object doesn't support property or method 'LogJSMessage'.' This article explains the cause and provides step-by-step resolution by enabling the interactive grid and CSV export option.

This article addresses the FSAA error 'System Error. Code: 1009' encountered during FSAA scans, detailing its causes and resolutions.

FSAA Tier 2 copy operations fail when the target or proxy server disk is full; free or add disk space to resolve the error.

This article explains how to troubleshoot the FSAA registry key error that occurs when an FSAA scan cannot open a registry key on Windows or NAS hosts.

The affected computer appears greyed out and cannot be selected in the Netwrix Endpoint Protector client software upgrade interface because it is already assigned to another active upgrade job. This article explains how to identify and resolve the issue so you can select the computer for a new upgrade job.

HelpDesk operators cannot remove accounts by default and receive a "Permissions denied" error. This article explains why and shows how to enable the permission by adding a registry DWORD and restarting the service.

This article explains the "Host is offline" error during a job run in Netwrix Access Analyzer and how to resolve it by disabling the Skip Hosts that do not respond to PING option.

This article explains how Netwrix Directory Manager classifies groups into unmanaged and managed categories, detailing their features and security types.

Use this article to verify the connection between the Netwrix Endpoint Protector Client and the server. It explains how to view the last connection time, server IP and port, connection status, and when policies were last received.

Describes how to resolve a 403 Forbidden error when crawling a website that does not require credentials by setting a custom User-Agent in Netwrix Data Classification.

This article explains how to manually enable debug logging in Netwrix Access Analyzer by editing the GlobalOptionsconfig.xml file and setting the LOGLEVEL value to 0 so you can access detailed application logs.

This article explains how to configure your system to generate a memory dump file after a system crash. It shows the Windows settings you must set to collect kernel or complete memory dumps.

This article explains the purpose and handling of the 111.33.33.111 IP address configured on the Endpoint Protector (EPP) server, along with important considerations for firewall and routing settings.

This article provides step-by-step instructions for manually activating debugging logs on Windows for the Endpoint Protector Client.

This article explains how to generate the log file and DPI log file for the Endpoint Protector (EPP) Mac Client using terminal commands.

This article explains how to remotely enable debug logging on an endpoint machine and collect client logs from the server interface, without requiring input or knowledge from the endpoint user.

This article provides step-by-step instructions to resolve issues with the Reports and Analysis logs not loading in Endpoint Protector by adjusting display settings.

This article explains how to upgrade from Endpoint Protector Server v5.8.0.0 to v5.8.1.0 when the Apply Updates button is grayed out after selecting available Endpoint Protector (EPP) software updates.

Netwrix Data Classification may display a "Keyset does not exist ( exception from HRESULT : 0x80090016)" error. This article explains how to regenerate the machine keys without reinstalling IIS.

Explains why documents that are classified may not appear in Browse or Search results due to security trimming, and shows how to confirm and address the issue across supported repository types.

User statuses on the Helpdesk portal may flip between Not locked and Not found after each refresh. This happens when an LDAP query to Active Directory returns no matching users, often due to an incorrect domain entry; the article explains how to verify and correct the domain.

Explains symptoms, causes, and step-by-step resolutions for Netwrix Threat Prevention agents that stop processing or lose events during high event traffic, including log and policy tuning guidance.

This article provides step-by-step instructions for configuring monitored Exchange servers to ensure non-owner mailbox access attempts are reflected in reports.

Instructions for collecting logs and environment details when opening a support ticket for Netwrix Auditor. Includes paths to console, published reports, and job logs, plus how to find the product build number.

When you use the Migration action for Workflows, migrated files may lose original attributes such as creation and modification dates. This occurs when the account used for migration lacks Full Control permissions on the destination folder.

Explains why you receive a Permission Denied error when browsing the Helpdesk or Administrative portals and how to fix authentication and role settings in IIS.

Imanami PhoneID service is deprecated as of January 31, 2025. This article explains the impact on Netwrix Directory Manager, recommended replacement options using FIDO2/WebAuthn passkeys, and step-by-step enrollment guidance (including YubiKey support).

Explains how to resolve "Error: Permissions denied" or "Can't create the file: Permission denied" when downloading reports from the Helpdesk portal by granting the appropriate Write NTFS permission to the Web folder.

This article provides guidance on resolving website loading issues that may occur when Deep Packet Inspection (DPI) is enabled, including steps to allowlist blocked content delivery networks (CDNs).

Explains how to resolve IIS-hosted pages that load blank when Request Filtering blocks file extensions, with PowerShell commands to set allowUnlisted and add the necessary file extensions.

Learn how to resolve index and license key-related errors reported in Windows Services and ConceptSearching event logs by validating configuration, restarting services, and resetting key validation.

This article outlines the steps to resolve issues where changes to Active Directory domain resources with a ".ad" suffix are not being saved due to IIS filtering.

This article provides instructions for resolving the unsupported locale error that may occur during the upgrade of Privilege Secure from a pre-4.2.1626 version to a post-4.2.1626 version.

This article addresses the "ERROR NNT.Hub.ServiceClient.HubAdapter - HubAdapter.Authenticate()" issue, detailing its symptoms, causes, and resolutions for affected Linux devices.

This article addresses the error related to the certificate thumbprint mismatch in the Netwrix Agent and provides a resolution to ensure proper reporting to the Hub Server.

This article provides a resolution for the "Hub connection failed" error due to an IP address being blocked after multiple login failures.

Explains how to resolve an issue where searching the History for a specific user in the Netwrix Password Reset Helpdesk Portal returns no results.

This article explains why source code may not be detected effectively and outlines the factors that influence detection rates.

Describes a foreign key constraint error encountered during SPAC Bulk Import and the steps taken to resolve it in the Access Analyzer database.

Explains that `.zip` files are classified based on the combined content of their documents and instructs you to install the Microsoft Filter Pack so Netwrix Data Classification can extract text from ZIP archives.

When all self-service options are disabled, Password Manager's Self-Service portal displays the message "This portal is temporarily unavailable, please contact your IT help desk." This article explains how to re-enable at least one Self-Service option in the Administrative portal.

Learn how to enable and configure Failed Request Tracing in IIS to troubleshoot HTTP errors for Netwrix Access Information Center (AIC) versions 11.5 and earlier.

When you sort the My Groups listing by Display Name in Netwrix Directory Manager 11, groups that lack the Display Name attribute can prevent correct alphabetical sorting. This article explains the causes and steps to populate Display Name so the portal sorts correctly.

You see an "Unable to write to the specified folder" error when installing or uninstalling the FSAA Proxy Scanner or the Sensitive Data Discovery Add-on in Netwrix Access Analyzer. This article explains the cause and shows how to resolve the issue by verifying write permissions and disk space.

This article addresses performance issues related to the Endpoint Protector Console/User Interface, detailing symptoms, causes, and resolutions.

If many accounts appear as SIDs on the Helpdesk portal, Password Manager cannot find corresponding Active Directory entries; this article explains how to restore usernames by ensuring AD connectivity and restarting the service.

Use this article to verify whether the Endpoint Protector network extension is enabled. You can check the status via the command line or the Endpoint Protector Console.

Explains the cause and resolution for the "Indexer service has been improperly shutdown." warning in Netwrix Data Classification, including steps to inspect lock archive files and Windows Application logs to identify the root cause.

This article explains why the serial number for an iPhone may not be correctly identified and the implications of Apple's security limitations on device identification.

Step-by-step guidance to troubleshoot workflows in Netwrix Data Classification when they do not run, run unexpectedly, or when documents are misclassified.