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Task Start Failed Error on HIBP Database Update

Symptom​

  • The weekly HaveIBeenPwned (HIBP) database update fails.
  • Netwrix Password Policy Enforcer prompts the following error in the schedule history:
Task Start Failed

The error includes the following description:

Task Scheduler failed to start "\Netwrix\%task_name%" task for user "%user_account%".
Additional Data: Error Value: 2147943785.

NOTE: Refer to the following steps to review the schedule history:

  1. In the Netwrix Password Policy Enforcer window, select Action and click the Run HIBP Updater button.
  2. Click the Scheduler button.
  3. Select a schedule from the list and click Edit schedule.
  4. In the right pane, click the History button.

Cause​

The user designated to run the scheduled task has insufficient rights.

NOTE: Verify the designated user has sufficient rights to run the scheduled task. Refer to the following steps to establish the designated user:

  1. On the Netwrix Password Policy Enforcer server, launch Task Scheduler.
  2. In the left pane, extend the Task Scheduler Library folder and select the Netwrix folder.
  3. In the central view, select the Password Policy Enforcer task, right-click it, and select Properties.
  4. In the Properties window, review the user specified in the When running the task, use the following user account field.

Resolution​

Grant the designated user the Log on as a batch job rights in your environment via Group Policy.

NOTE: Alternatively, you can assign the task to another user with Log on as a batch job rights. If not, the SYSTEM user can be used instead.