Jira Integration Troubleshooting

Jira Integration errors

Error with Jira Credentials

Error message:

Please verify your Jira Credentials. Go to Netwrix Dashboard > Configurations and Stats > Jira Configuration > Credentials

Solution:

Refer to Credentials for more information on entering your credentials.

Error with Mapping Jira Statuses

Error message:

Please verify your Jira Credentials. Go to Netwrix Dashboard > Configurations and Stats > Jira Configuration -> Status Mapping

Solution:

Refer to Status Mapping for more information on mapping your statuses.

Error with Salesforce Credentials

Error message:

Please verify Your User Credentials: It may be an Invalid username, wrong password, or invalid security token.

If you are using Salesforce Authenticator, please update it to the most recent Six-digit code.

Or please verify that the user is not locked.

Solution:

Check the user's information in Salesforce.

Error with Connected App Key

Error message:

error=invalid_client_id&error_description=client%20identifier%20invalid

Refer to Access Data with API Integration for more information on setting up the connected app.

Error with Consumer Secret

Error message:

Please verify the Consumers Secret from the Connected App.

Solution:

Refer to Credentials for more information on entering your credentials

URL Errors

Error message:

error=redirect_uri_mismatch

Solution:

Refer to Connected App Connected App for more information on setting up the connected app.

Jira Upload Add On Not Showing

If the Upload add on is not shown on your screen, you are either not a Jira administrator or you have not checked Enable development mode.

To enable development mode:

1. Open Jira.
2. Click Settings
3. Click Enable development mode