Jira Integration Troubleshooting

Jira Integration errors

Error with Jira Credentials

Error message:

Verify your Jira Credentials. Go to Netwrix Dashboard > Configurations and Stats > Jira Configuration > Credentials

Solution:

See Credentials for information on entering your credentials.

Error message:

Verify your Jira Credentials. Go to Netwrix Dashboard > Configurations and Stats > Jira Configuration -> Status Mapping

Solution:

See Status Mapping for information on mapping your statuses.

Error message:

Verify Your User Credentials: the username is invalid, the password is wrong, or the security token is invalid.

If you are using Salesforce Authenticator, update it to the most recent Six-digit code.

Or verify that the user isn't locked.

Solution:

Check the user's information in Salesforce.

Error message:

error=invalid_client_id&error_description=client%20identifier%20invalid

See Access Data with API Integration for information on setting up the connected app.

Error message:

Verify the Consumers Secret from the Connected App.

Solution:

See Credentials for information on entering your credentials

Error message:

error=redirect_uri_mismatch

Solution:

See Connected App for information on setting up the connected app.