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Hyperlinks in Adobe documents do not work when Browser Router is set as the Default Browser

PROBLEM:​

When using Adobe, URLs in PDF documents do not open in a web browser whenNetwrix PolicyPak Browser Router (PPBR) is set as the default browser.

CAUSE:​

There is a Windows Defender Attack Surface Reduction Rule in place for Adobe:

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RESOLUTION:​

Option 1: Remove the Attack Surface Reduction Rule for Adobe by deleting the rule highlighted below.​

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note

If you prefer you can block only the PPBR Agent executable instead of the entire PolicyPak folder: "C:\Program Files\PolicyPak\Browser Router\Client\PPBRAgent.exe"

Excluding the "C:\Program Files\PolicyPak" folder, (or if you prefer just "C:\Program Files\PolicyPak\Browser Router\Client\PPBRAgent.exe") should be enough to resolve the issue with Adobe and Browser Router.

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For a list of additional PolicyPak items that may need to be excluded please see the KB below:

How must I configure my Anti-virus or system-level software to work with PolicyPak CSE?