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Troubleshooting

We have two guides online to help you troubleshoot PolicyPak Browser Router.

If you're having problems getting PolicyPak Browser Router to work, see the following guide:

How to quickly troubleshoot PolicyPak Browser Router.

If you're having problems getting PolicyPak Browser Router to route between browsers as expected, see the following guide:

Troubleshooting routing between browsers..

Additionally, PolicyPak Browser Router has extensive logging, which needs to be turned on. You can do this using the PolicyPak Browser Router ADMX templates and turning on logging. A video of the process can be found here: Troubleshooting with ADMX files.

Log files for PolicyPak Browser Router are found in the two following places:

  • %appdata%\local\PolicyPak\PolicyPak Browser Router
  • %Programdata%\PolicyPak\PolicyPak Browser Router

Logs are automatically wrapped up and can be sent to support by opening a support ticket with the PPLOGS.EXE command on any endpoint where the CSE is installed.