Customer Log
For an overview of this section, see this video: PolicyPak Cloud: Immutable Log.
The customer log, also known as the immutable log, is a very powerful security feature within PolicyPak Cloud.
Only admins with the Notification & Logging Options Admin role can see the immutable log.
Nearly every step of every configuration is audited and stored in this log forever. Below you can see a sample log where each row explains an action that was taken within your PolicyPak Cloud instance.
You can also push your immutable log to your on-prem SIEM (log management) system via an automated email push. To set this up, watch the following video: PolicyPak Cloud Logs and Automatically Pushing via Email.
The Immutable Log Viewer has very powerful filtering that enables you to see what actions were performed, when, and by whom.
Depending on the event type, double-clicking on any line may provide more information. Particularly interesting is the EditPolicy type, which has a special button called Compare.
Clicking the Compare button performs a straight XML demonstration of output between the policy before and after editing. If you discover that a change is unwanted, you can immediately roll back to the previous version by selecting Revert.
