Knowledge Base
The following topics can help you getting started with PolicyPak (Misc).
Getting Started
- PolicyPak Support and Resources
- Does PolicyPak have a Quick Start Guide?
- Does PolicyPak have an Installation Quick Start Guide?
- How has PolicyPak Evolved over the years?
- How does PolicyPak support (and not support) Windows 11?
- How does PolicyPak support (and not support) Windows 7?
- PolicyPak ARM Support Supportability Statement
- How does PolicyPakhandle right-click menus in Windows 11 / Why does "Copy with PolicyPak SecureCopy™" always show in Windows 11?
- How must I prepare for my PolicyPak QuickStart / Onboarding?
Tips, Tricks, and FAQs
- How can use Item Level Targeting to apply a Group Policy Preferences or PolicyPak item when the user is not a member of Domain Admins and also is not a member of the local Admin group?
- Is the Security Group Item Level Targeting (ILT) option recursive or not?
- Which PolicyPak emails can / can't I opt out of ?
- How can I use Item Level Targeting to specify a specific Windows 10 build and/or LTSC/LTSB?
- How can I fix MMC display problems when my admin console uses high DPI?
- How do I make an Item Level Target for Server 2016 or Server 2019 (on-prem, MDM or PolicyPak Cloud) ?
- How can I use Item Level Targeting to query Azure AD Groups?
- Can I use both PolicyPakOn Premise mode and PolicyPak Cloud simultaneously? Do they clash?
- How does PolicyPak perform Folder Redirection or OneDrive Known Folder Move (KFM) with PolicyPak Group Policy, PolicyPakMDM or PolicyPak Cloud?
- Can I embed the PolicyPakClient Side Extension and/or PolicyPak Cloud client into a master image for VDI, MDT, Ghost, Citrix, etc?
- Which components within the PolicyPak product family will work with what operating system?
- How do I get Azure AD SIDs and use them with Item Level Targeting?
- How does PolicyPak handle STIGs and/or CIS Benchmarks and/or other 3rd party Advice?
- Are the services installed with PolicyPak required? Can I disable them if I'm only using a single component?
- Which Windows Client and Server are currently supported by PolicyPak?
- Windows 10 (and Server) Event Logs to Azure Log Analytics Walkthru
- How can I use Item Level Targeting to specify Windows Virtual Desktops (WVD) Multi-session Windows?
- List of PolicyPak Event Categories and IDs
- How do I make an Item Level Target for Windows 10 or Windows 11 endpoints
Portal Questions
- How do I create a Secondary (or Accounting) contact within the Portal to enable another person to participate in PolicyPak (including downloads, updates, etc.)?
- Two-Factor Authentication in the PolicyPak Portal
- Why can't I opt out of Emails when I'm an PolicyPak Customer?
- How can I use a checksum to validate the PolicyPak download?
- Portal login troubleshooting
- Changing a portal users information
Troubleshooting (General)
- What must I send to PolicyPak support in order to get the FASTEST support?
- Why does my mail anti-virus service claim that the PolicyPak download ISO or ZIP has a virus?
- During CSE installation on a VM the following message is displayed indicating a reboot will be needed
- What is the processing order of all policies and how are conflicts resolved (and how can I see the final RsOP) of those policies (between GPO, Cloud, XML, etc)?
- Why do I get ">PolicyPakBrowser Router couldn't connect to PolicyPak extension service. Please contact support"?
- How do I submit a process dump (PROCDUMP) and Process Monitor (PROCMON) capture of a hanging process?
- How do I manually collect logs if PPLOGS as User or Admin does not launch?
- How do I ensure that settings will revert when the policy no longer applies (by Group Policy, File, or PolicyPak Cloud)?
- What are the services installed by PolicyPak?
- I see many instances of the PolicyPak Watcher service running on my clients, is that normal?
- What CSEs are contained within PolicyPak, what are their CSE GUIDs, and in what release did they appear?
- How do I turn on Debug logging if asked?
- How do I turn on Item Level Targeting (ILT) logging if asked by PolicyPak Tech Support?
- How can I increase the depth of what PolicyPak reports (minidump files).
- What are the advanced CSE troubleshooting registry debugging items?
- How can I present a custom dialog (or no dialog) if Browser Router (or the CSE) stops working or crashes?
- Troubleshooting Item Level Targeting (ILT) Evaluations when using the PolicyPak ILT Engine
- How to use ProcMon to track changes over time to specific registry keys
- How can I use Powershell to automatically say yes to the PPLOGS prompt?
- Why do I get crashes and blue screens when using PolicyPak with Forcepoint DLP?
PolicyPak & Netwrix Auditor
- How do I configure the MMC snap-in to open GPOs in Netwrix Auditor?
- How can I minimize or eliminate requests to authenticate to Netwrix Auditor (and what permissions are needed to see PolicyPak's Netwrix Auditor Reports?)
Non-Domain Joined Troubleshooting
- Which PolicyPak items will not work when the computer is non-domain joined (or the computer is NEVER connected to the Internet)?
- Which items in Chrome will, and will not work when non-domain joined?
- How to use Scripts Manager to manually install and enable PolicyPak Browser Router for new Edge Chromium?