Knowledge Base
See the following Knowledge Base articles for all things installation and upkeep.
Method GPO: Initial Install
- Does PolicyPak admin console need to be installed on Domain Controller (DC)?
- I installed the Admin Console MSI, but I don't see the PolicyPak node when I go to edit a GPO. Why?
- What are the two ways that can I install the GPMC on my Admin Station (Server or Windows 10) machine?
- When I edit the GPO, the settings don't seem to "stick"
Method SCCM: Initial Install (or other systems)
Method PDQ Deploy (recommended)
AntiVirus and other System Software
- I want to use PolicyPakwith Citrix App Layering (aka Unidesk). At which layer should I implement the PolicyPak Client Side Extension?
- How must I configure my Anti-virus or system-level software to work with PolicyPak CSE?
- Why am I prompted about a Digitally Signed Driver for PolicyPak CSE (and how do I work around it)?
- Why won't the PolicyPak services start, with an error like (or similar to) "Verify that you have sufficient privileges to start system services."?
Performance Related Questions
- I see many instances of the PolicyPak Watcher (ppWatcher) service running on my clients, is that normal? And how can I check memory usage?
- How would I verify if PolicyPak Client Side Extension is / is not causing high or CPU disk slowdowns?
Install and Upgrade Troubleshooting
- The CSE won't uninstall or allow in-place upgrade. What should I do?
- How do I troubleshoot slow logins (or other login problems), user profile issues, explorer.exe or other Windows problems? What if I'm having problems on ONE (or very few PCs)?
- What can I do if I installed a new CSE version and it's causing problems (slowdowns or other issues?)
- How do I enable a STANDARD USER to see the COMPUTER SIDE RsOP ?
- I am getting an error about "GPSVC failed at sign-in". This error occurs exactly one time. What does this mean?
- The removal of the assignment of application PolicyPak Client-Side Extension (32bit) from policy failed
Misc Installation questions
- What if I accidentally install the 32 bit version of PolicyPak on a 64 bit machine or vice versa?
- Why does PolicyPak require a CSE / client installation piece? I want to do it all using what Microsoft ships in the box but don't want to install anything else.
- How can I fix Outlook To-Do bar flashing when GP or PolicyPak does a background refresh?
- What must I install on Windows 7 to make PolicyPak work as expected?
Best Practices / Keeping up to Date with releases
- Using Rings to Test and Update the PolicyPak Client-Side Extension and/or Cloud Client (And How to Stay Supported)
- What are the PolicyPak Build and Version numbers?
- When should I upgrade or not upgrade the PolicyPak CSE?
- How often is PolicyPak updated? And, must I update to the latest version? Are all versions supported?
- How to trigger an update of the PolicyPakClient Side Extension and Cloud Client via command line using PolicyPak Cloud versus Group Policy (OnPrem) Edition
Updating PolicyPak with Active Directory / GPOs
- How can I roll out the latest PolicyPak CSE with Active Directory in a controlled manner using Rings ?
- CSE Autoupdate Update.Config file Usage and Parameters (before CSE 2725)
- How can I use the PolicyPakPowerShell module to know which GPOs have any PolicyPak data or directives?