Locating Logs
Find where Privilege Secure stores logs, locate the directory with the %PROGRAMDATA% variable, and see what each primary log file records.
Long Provisioning Times in Privilege Secure
Provisioning can take over 30 seconds when the WinRM HTTP setting prefers HTTPS and no certificate is available. Switch to HTTP or use a certificate.
Error: NPS-AM Authentication Failures After Microsoft KB5082142
Fix Privilege Secure authentication failures after Microsoft KB5082142 changes the default Kerberos encryption type to AES-only.
Error: ERRCONNECT_SECURITY_NEGO_CONNECT_FAILED for Windows RDP Sessions
Fix ERRCONNECT_SECURITY_NEGO_CONNECT_FAILED on Windows RDP sessions by changing the SecurityLayer or NLA settings, or the Proxy Service configuration.
Services Are Not Running
Verify service status, restart services, and re-register services to clear the service warning in the Netwrix Privilege Secure web UI.
Troubleshooting Failed Action Service Connections to Windows Resources (PSRemoting/WinRM)
Troubleshoot failed Action Service connections to Windows resources by checking PSRemoting and WinRM, ports, Group Policy, and permissions.
Troubleshooting a "User Id Mismatch" Error During Login
Resolve the "User Id Mismatch" login error caused by a user stored in a cookie by logging out of all sessions and clearing browser cookies.
User Interface Errors Due to Incompatibility with WebDAV
Disable WebDAV in the Privilege Secure IIS web.config to stop UI errors, such as HTTP 405 Method Not Allowed, that WebDAV causes.