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Resolving Failed AD Domain Syncs after Upgrade

Overview​

This article describes how to resolve failed "Sync AD Domain" actions after an upgrade from Netwrix Privilege Secure for Access Management 3.5 or earlier to Privilege Secure 3.6 or later.

Instructions​

To resolve failed Active Directory (AD) syncs after an upgrade, reconfigure your Active Directory service account.

  1. In the Privilege Secure console, go to Configuration > Service Accounts. Select your Active Directory service account.
  2. Click inside the password field and retype the account's password. This ensures that the stored password in the Privilege Secure database is correct.
  3. To verify, go to your AD domain under the Resources menu and use the Test button. The reconfigured service account should now be functioning, and you should now be able to run manual or scheduled Active Directory syncs as normal.