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Overcoming RDP Session Timeouts

Overview​

This article describes how to respond to timeouts experienced during Remote Desktop Protocol (RDP) sessions in environments where Group Policy Objects (GPOs) enforce strict idle timeouts.

Instructions​

If a Netwrix Privilege Secure for Access Management RDP session is locked due to timeout, take the following steps for your type of session.

Sessions Provisioned Through the Privilege Secure UI​

  1. Close your RDP session window. The session remains active.
  2. Resume your work by launching a new RDP session, either through the Active tab of the Dashboard or through the My Activities card for your activity.

Sessions Provisioned Through DirectConnect via an RDP Manager​

When the RDP session is terminated, the Privilege Secure session is deprovisioned. To continue your work, relaunch a new DirectConnect session.