Skip to main content

Services Are Not Running

Overview​

This article describes how to bring Netwrix Privilege Secure for Access Management services back online. If services are down, a warning appears at the top of the user interface.

Privilege Secure web application interface with a warning at the top that a service is not running or registered.

Instructions​

If a warning appears at the top of the Privilege Secure interface stating a service is offline, complete the following steps to attempt to bring the affected service back online.

  1. Check the services on the server.

    • Open Windows Services and verify whether any Privilege Secure services are not running.

    • Example screenshot:

      Windows Services interface displaying installed Netwrix Privilege Secure services, with five out of six displayed as not running.

    • If any services are not running, start them using the Windows Services interface or run the following in PowerShell as an administrator:

      Start-Service sbpam*

    • In this instance, 1 out of the 5 services is running, so you can manually start the services by opening services.msc on the local Privilege Secure server.

  2. If services are running but the UI still shows a warning, re-register the services in the web UI.

    • If all Privilege Secure services are running in Windows Services yet there is still a services warning in the Privilege Secure web application interface, re-register the services with Privilege Secure.

    • Log in to the Privilege Secure web application as an Admin.

    • In the upper-right, click the current logged-in user's name, then click Settings, and then click Register Services.

      The Netwrix Privilege Secure web application interface's user settings menu dropdown.

      The Netwrix Privilege Secure web application interface's settings page, displaying the Register Services button.

  3. If issues persist:

If issues continue after these steps, provide the gathered logs to Netwrix Support for further assistance.