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Adding Resources from a CSV File

Import resources into Netwrix Privilege Secure for Access Management from a CSV file of DNS hostnames, select a Service Account, and monitor host scanning.

Applying a New License

Import a new license key file into Netwrix Privilege Secure for Access Management using the web interface or PowerShell.

Changing the Built-In Admin Password

Change the password of the built-in Admin account in Privilege Secure, including the required Domain field setting and what happens after the change.

Customizing the RDP Template

Edit rdp_template.txt on a Privilege Secure server to change default RDP settings such as resolution and redirection. Back up the file before upgrades.

Disabling Keystroke Logging

Disable keystroke logging and SSH session screen recordings in Privilege Secure, and delete existing recordings for a specified time window.

Disabling MFA for Users or Groups

Disable Multi-factor Authentication (MFA) for individual users or groups in Privilege Secure. Disabling MFA is not recommended per security best practices.

Domain Could Not Be Reached Error

Resolve the 'Domain could not be reached' error during an AD sync with Use TLS enabled by checking LDAP ports and domain controller certificates.

Installing an IIS Certificate

Install a valid certificate on the Privilege Secure IIS website and update service configuration files to use the certificate DNS name.

Locating Logs

Find where Privilege Secure stores logs, locate the directory with the %PROGRAMDATA% variable, and see what each primary log file records.

Overcoming RDP Session Timeouts

Respond to RDP session timeouts caused by strict Group Policy idle timeouts, for sessions started from the UI or through DirectConnect.

Renewing the JWT Signing Certificate

Regenerate the JWT signing certificate for Privilege Secure when instructed by Netwrix Support, using the key generator and re-registering services.

Rescheduling IIS App Pool Recycling

Reschedule IIS app pool recycling for the Privilege Secure web service to off-peak times so recycling is less likely to interfere with its services.

Sending Approvals to Slack

Set up an approval workflow so a Slack channel receives approval notifications from Privilege Secure, using the channel's email address.

Services Are Not Running

Verify service status, restart services, and re-register services to clear the service warning in the Netwrix Privilege Secure web UI.