Reset User MFA

Privilege Secure allows administrators to reset a user MFA directly from the Users page. Resetting the user's MFA will generate a TOTP secret for the user and force them to register an authenticator. This option is only available when the Internal MFA option is enabled on the User Details page. See Authentication Connector Tab for additional information.

Follow the steps below to reset a user's MFA.

Step 1 – Navigate to the Policy > Users & Groups page.

Step 2 – Select the desired user or group account.

Reset MFA for Users and Groups Account

Step 3 – Click the Reset MFA button.

Reset MFA for Account Confermation Window

Step 4 – Click the Reset MFA button in the confirmation window.

The user's MFA has been reset and they will be prompted to register a new MFA the next time they log in to Privilege Secure.