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How to Configure Windows Remote Assistance Integration

Summary​

This document provides an outline and guide for Netwrix Privilege Secure integration with Microsoft Remote Assistance.

Enrollment​

  • Netwrix Privilege Secure Server
  • RDS Server with RemoteApp – single machine CAL license

Pre-requisites​

  • Group Policy to configure Offer Remote Assistance
  • Domain group to be mapped to Configure Offer Remote Assistance policy
  • Domain group that will be member of RDS server local Administrator group
  • Remote Assistance Feature added to RDS server

Instructions​

Group Policy​

Enable Configure Offer Remote Assistance policy.

Policies > Administrative Templates > System > Remote Assistance > Configure Offer Remote Assistance

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Enable the policy and assign a domain group to control access.

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Activity Setup​

Create an Interactive App Launch Activity making note of the highlighted areas below.

NOTE: The Domain groups for Group Policy and RDS server local admin will have been created in the previous steps.

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Use Case​

Via Netwrix Privilege Secure UI or DirectConnect, the helpdesk admin selects the Remote Assistance Activity and chooses the resource to which remote assistance is to be provided.

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When the Activity has been provisioned, the session is launched, and the target users’ desktop displays a message asking permission for the helpdesk admin to connect.

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The helpdesk admin can now view the target users’ desktop and can establish a chat session.

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If the helpdesk admin needs to take control of the remote system, they select Request Control and the end user is prompted for permission.

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Once shared, control can be terminated at any time by the helpdesk admin or the end user.

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The live session may be viewed via the Netwrix Privilege Secure administrator dashboard or reviewed later as a recording at any time.

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