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Overcoming RDP Session Timeouts

Overview​

This article explains how to respond to timeouts experienced during Remote Desktop Protocol (RDP) sessions in environments where Group Policy Objects (GPOs) enforce strict idle timeouts.

Instructions​

If a Netwrix Privilege Secure RDP session is locked due to timeout, take the following steps.​

  • For sessions provisioned through the Netwrix Privilege Secure UI:

    1. Close your RDP session window. The session will remain active.
    2. Resume your work by launching a new RDP session, either through the Active tab of the Dashboard or through the My Activities card for your activity.

  • For sessions provisioned through DirectConnect via an RDP manager:

    1. When the RDP session is terminated, the Netwrix Privilege Secure session is deprovisioned.
    2. You will need to relaunch a new DirectConnect session to continue your work.