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Services Are Not Running

Summary​

If Netwrix Privilege Secure services are down, you will receive a warning at the top of the user interface. This article outlines steps that you can take to bring Netwrix Privilege Secure services back online.

Netwrix Privilege Secure's web application interface, displaying a warning that a service is not running or registered.

Instructions​

If a warning appears at the top of the Netwrix Privilege Secure interface stating a service is offline, take the following steps to attempt to bring the affected service back online.

  1. Check the services on the server

    • Open Windows Services and verify whether any Netwrix Privilege Secure services are not running.

    • Example screenshot:

      Windows Services interface displaying installed Netwrix Privilege Secure services, with five out of six displayed as not running.

    • If any services are not running, start them using the Windows Services interface or run the following in an elevated PowerShell:

      Start-Service sbpam*

    • In this instance 1 out of the 5 services are running, so you can manually start the services by opening services.msc on the local Netwrix Privilege Secure server.

  2. Re-register services in the web UI (if services are running but the UI still shows a warning)

    • If all Netwrix Privilege Secure services are running in Windows Services yet there's still a services warning in the Netwrix Privilege Secure web application interface, re-register the services with Netwrix Privilege Secure.
    • Log in to Netwrix Privilege Secure's web application as an Admin.
    • In the upper-right, click the current logged-in user's name, then click Settings, and then click Register Services.

    The Netwrix Privilege Secure web application interface's user settings menu dropdown.

    The Netwrix Privilege Secure web application interface's settings page, displaying the Register Services button.

  3. If issues persist

If issues continue after these steps, provide the gathered logs to Netwrix Support for further assistance.