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Troubleshooting a "User Id Mismatch" Error During Login

Summary​

When logging into the Netwrix Privilege Secure console, you may receive a "User Id Mismatch" response that prevents login. This is caused when there is a mismatch between a Netwrix Privilege Secure user stored in a cookie, and the user attempting login. Generally this is caused when multiple sessions are being launched from the same browser using different users.

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Instructions​

  1. Log out of all active Netwrix Privilege Secure sessions.
  2. Clear your browser's cookies.
  3. Reattempt login using your desired account. You should now be able to successfully log in.