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Remove Server Backup Stuck in Queued Status

IMPORTANT: This article applies exclusively to Netwrix Recovery for Active Directory v2.5. and later.

Symptom​

In the Forest page in Netwrix Recovery for Active Directory, the Server Backup History table lists a queued session that does not start.

Causes​

Review the list of possible causes:

  • A service connection point is not published.
  • The Recovery Server Backup Agent failed to install.
  • Netwrix Recovery for Active Directory encountered an issue during the backup process.
  • The Recovery Server port (9001 by default) is closed for inbound communication.
  • Your Netwrix Recovery for Active Directory license has expired.

Resolution​

Refer to the following steps to remove the queued session from the list:

  1. In your SQL Server Management Studio instance, locate the Netwrix Recovery for Active Directory database. The default name is NetwrixRecovery.
  2. Right-click the NetwrixRecovery database and run a new query to output all records of the Server Backup History table:
SELECT * FROM ServerBackupHistory
  1. Locate the entry with NULL in the EndTime column. Record the corresponding ID value.
  2. Run a new query to remove the queued entry:
DELETE FROM ServerBackupHistory WHERE ID = '%targetID%'
  1. Refresh the Forest page in Netwrix Recovery for Active Directory to confirm the query is deleted.