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Netwrix Threat Manager Licensing Error: License Activation Error 2

Symptom​

After navigating to the Licensing page when attempting to update the license in Netwrix Threat Manager, you receive the following error:

License activation error 2.

Licensing error screenshot

Cause​

There is a corruption in the existing license file.

Resolution​

  1. Stop all Netwrix Threat Manager services.

    • You can stop each service individually.
    • Alternatively, stop them all at once by running this PowerShell command:
    Stop-Service -DisplayName "Netwrix Threat Manager*" -verbose

  2. Delete the StealthDEFEND.lic file from Netwrix Threat Manager's data directory.

    • Depending on your deployment, the file may be located in either of these paths:

      • C:\ProgramData\STEALTHbits\StealthDEFEND\LicenseService
      • C:\ProgramData\Netwrix\Netwrix Threat Manager\LicenseService

    • Delete the StealthDEFEND.lic file from the appropriate directory.

  3. Restart all Netwrix Threat Manager services.

    • You can restart each service individually.
    • Or restart them all at once with this PowerShell command:
    Start-Service -DisplayName "Netwrix Threat Manager*" -verbose

  4. If you now see an error or a red message that the license is not uploaded, navigate to the Netwrix Threat Manager Web Console and add the license again.

    • For assistance applying the license, see the Configuration Guide: Licensing Page.

Related Article​

  • Licensing Page