Start Agent

If the Agent has stopped on a server, it no longer monitors and captures events. You must restart it on the server to enable it to monitor and capture the desired events.

Follow the steps to start a stopped Agent on a server.

Step 1 – Click Agents in the left pane to launch the Agents interface.

Step 2 – Right-click a server/Agent and select Start Agent on the menu.

Step 3 – On the Enter Credentials window, enter a username and password with sufficient rights to connect to the target machine and query information about shares. A local Administrator account on the target machine should have access to the system shares. Click OK after entering the credentials.

NOTE: The wizard does not block access to the Administration Console and can be minimized while actions are in progress. If this wizard is hidden by clicking outside of the dialog box, a flashing blue link displays on the upper right corner of the interface with the action name displayed. Click this link to bring back the focus to the wizard.

Step 4 – On the Start Agent window, the Agent will be started. One of two status messages display:

• Failed – Read the failure messages and close the window. Ensure any error messages are taken care of prior to the next attempt.
• Completed – Indicates that the task is completed

Step 5 – When the task is successfully completed, click Finish to close the window.

The Agent has been started on the server.