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Threat Prevention Knowledge Base

Welcome to the Threat Prevention knowledge base. Browse our collection of troubleshooting guides, configuration instructions, and best practices.

Browse by Category

Agent Installation and Deployment

Articles covering agent installation challenges, upgrade issues, NTLM authentication requirements, and third-party security software compatibility during deployment.

Agent Management and Connectivity

Guidance on managing agent status, resolving connection issues, handling duplicate entries, and configuring mixed version mode for managing agents at different versions.

Configuration and Administration

Articles on system configuration tasks including credential management, component identification, pwned password database management, and security best practices.

Database and Maintenance

Information on SQL database management, maintenance job configuration, database size control, and authentication issues during upgrades.

Troubleshooting and Diagnostics

Guidance on enabling debug logging, locating log files, and troubleshooting specific errors that require diagnostic information gathering.

Licensing

Articles addressing license-related issues including premature expiration and service account permission problems.

Need Help?

If you can't find what you're looking for:

  1. Use the search function above
  2. Check the main Threat Prevention documentation
  3. Contact Netwrix support