Skip to main content

Threat Prevention Knowledge Base

Welcome to the Threat Prevention knowledge base. Browse our collection of troubleshooting guides, configuration instructions, and best practices.

Browse by Category​

Agent Installation and Deployment​

Articles covering agent installation challenges, upgrade issues, NTLM authentication requirements, and third-party security software compatibility during deployment.

Agent Management and Connectivity​

Guidance on managing agent status, resolving connection issues, handling duplicate entries, and configuring mixed version mode for managing agents at different versions.

Configuration and Administration​

Articles on system configuration tasks including credential management, component identification, pwned password database management, and security best practices.

Database and Maintenance​

Information on SQL database management, maintenance job configuration, database size control, and authentication issues during upgrades.

Troubleshooting and Diagnostics​

Guidance on enabling debug logging, locating log files, and troubleshooting specific errors that require diagnostic information gathering.

Licensing​

Articles addressing license-related issues including premature expiration and service account permission problems.

Need Help?​

If you can't find what you're looking for:

  1. Use the search function above
  2. Check the main Threat Prevention documentation
  3. Contact Netwrix support